Nicholas Boni: Technical Writing & Content Management

I am a technical writer and content manager with nine years of experience writing for a variety of audiences, from engineers to executive decision-makers to the lay readers of national magazines. I strive to make content that is clear, concise, and meticulously accurate, without compromising approachability.

Here's my résumé, and here's my LinkedIn profile.

Below you'll find a few samples of my professional work.

Product documentation

Markups used: Markdown, HTML, CSS.

Content management systems (CMS): Atlassian Confluence, ReadMe, Salesforce, Adobe Experience Manager, Microsoft SharePoint.

Formant: Getting Started Guide (2023).
- Comprehensive walkthrough on how to use the Formant platform. Reduced customer onboarding time by 75% while improving outcomes and customer support experience.
- Defined, designed, and wrote the entire guide; interviewed and solicited review from subject matter experts.
- Incorporated new documentation into Formant UI by rewriting product copy and adding tool tips.

Formant: Configure Access Levels (2024).
- Educational page on the concept of tags in the Formant platform. Wrote content and generated graphics.

National Insturments (NI): Automotive Toolkits Troubleshooting Guide and FAQs (2018).
- Documented poorly-understood troubleshooting workflows and basic concepts for NI automotive test software.
- Adapted from comprehensive training materials I generated for internal and customer-facing classes.

API & SDK documentation

Technical skills: OpenAPI (aka Swagger), Sphinx, Python, TypeScript, Go, bash, git, GitHub.

Formant: SDK Reference (2025).
- Comprehensive method reference and examples for the Formant Python SDK, previously undocumented.
- Generated using Sphinx.

Formant: HTTP API Reference (2024).
- Comprehensive documentation for methods and parameters of the Formant HTTP API.
- Documented TypeScript code using OpenAPI (aka Swagger).

Formant: Generate an auth token for an embedded view (2025).
- User-friendly documentation of a complex API call chain.

Content marketing

Formant: Incident Management (2025).
- White paper on using the Formant platform to respond to events and alerts in a robotics system.

Formant: Fleet Observability (2025).
- White paper on using the Formant platform as multi-device video streaming and data analysis solution.

Learning & development content

At NI, I generated training materials and used them to instruct new hires and customers. Work samples available upon request.