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Formant: Getting Started Guide (2023).
- Comprehensive walkthrough on how to use the Formant platform. Reduced customer onboarding time by 75% while improving outcomes and customer support experience.
- Defined, designed, and wrote the entire guide; interviewed and solicited review from subject matter experts.
- Incorporated new documentation into Formant UI by rewriting product copy and adding tool tips.
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Formant: Configure Access Levels (2024).
- Educational page on the concept of tags in the Formant platform. Wrote content and generated graphics.
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Formant: Incident Management (2025).
- White paper: mid-funnel content marketing materials for the Formant platform.
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Formant: SDK Reference (2025).
- Comprehensive method reference and examples for the Formant Python SDK, previously undocumented.
- Generated using Sphinx.
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National Insturments (NI): Automotive Toolkits Troubleshooting Guide and FAQs (2018).
- Documented poorly-understood troubleshooting workflows and basic concepts for NI automotive test software.
- Adapted from comprehensive training materials I generated for internal and customer-facing classes.
- See my LinkedIn profile for more details.
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